Last updated 2026-09-14
Dispatched within 24 hours on business days. Delivery is free on every order, everywhere we ship.
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 2 to 4 business days |
| Europe | 3 to 6 business days |
| United States & Canada | 4 to 8 business days |
| Australia & New Zealand | 5 to 10 business days |
| Rest of world | 7 to 14 business days |
These are estimates from the day of dispatch, not guarantees, and they exclude weekends and public holidays. Customs checks can add a few days on international orders.
You get a tracking link by email as soon as your parcel is scanned. You can also look up any order on our tracking page using your order number and email.
Orders inside the EU and the UK are delivered with no further charges. For other destinations, import duty or tax may be charged by your own country on delivery. That charge is set by your customs authority, not by us, and we cannot predict or refund it.
If you typed the address wrongly, email support@felispring.com straight away. We can usually change it before dispatch. Once a parcel has shipped we have to wait for it to come back before we can resend.
If tracking has not moved for 10 business days, or your parcel arrives damaged, tell us. We will chase the carrier and send a replacement — you do not have to deal with the courier yourself.
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