Last updated 2026-09-14
These terms apply when you buy from FeliSpring. Please read them — they set out what we owe you and what you owe us.
FeliSpring Pet Supply. Set your registered company name and address here before going live.
Your order is an offer to buy. The contract forms when we send you an order confirmation email. If we cannot fulfil an order — because an item is out of stock or a price was displayed wrongly — we will tell you and refund you in full.
Prices are shown in the currency selected at checkout and include VAT where applicable. The price you are charged is calculated on our server from the product you selected — the amount shown at checkout is the amount taken. Payment is by card through iyzico with 3-D Secure verification by your bank.
We dispatch within 24 hours on business days. Delivery windows are estimates, not guarantees, and are listed on our shipping page. Risk passes to you when the goods are delivered.
If you are a consumer in the UK or EU you may cancel within 14 days of receiving the goods, for any reason, and we will refund you. Our own returns policy is more generous than this and does not replace your statutory right.
Goods must match their description and be of satisfactory quality. If they are not, you are entitled to a repair, replacement or refund under consumer law, and nothing in these terms limits that.
Nothing sold here is a medical device, and no description on this site is medical advice. If you have a health concern, speak to a qualified professional.
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability is limited to the amount you paid for the order.
These terms are governed by the law of the country in which our company is registered. As a consumer you keep the protection of the mandatory laws of your own country of residence.
support@felispring.com
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